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Terms & Conditions
Payment methods excepted:
VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, CASH, CHECK & FINANCING
100% Happiness Guarantee (60 Days):
At Wisconsin Mattress, we truly feel you’ll be happy with any mattress you purchase from us. However, in the event that you are not, you are allowed a one time exchange. This applies to mattresses $499 and up. A mattress protector MUST be purchased with your mattress and properly used throughout the entire trial period to be eligible for an exchange. We highly recommend keeping the selected mattress for a minimum of 30 days to allow your body to adjust properly. On average, it takes between 28 - 40 days for your body to properly adjust to your new sleeping surface. This happiness guarantee does not apply to sample or clearance mattresses.
You are allowed a one time exchange within 60 days of receiving your mattress for another mattress of equal or greater value. This applies to mattresses $499 and up. A mattress protector MUST be purchased with your mattress and properly used throughout the entire trial period to be eligible for an exchange. Before any exchange takes place, you are responsible for paying the difference in cost for the new mattress. If delivery of the new mattress and removal of the old mattress will be done by Wisconsin Mattress, there will be a service fee of $99.00 added to the amount owed for the exchange to take place. Box springs, foundations, as well as all other accessories cannot be exchanged or returned.
Any order placed with Wisconsin Mattress can be cancelled at anytime leading up to you taking possession of the purchased merchandise and a full credit will be issued. However, after purchased merchandise is either taken from the store or delivered, the merchandise cannot be returned. This includes (but not limited to): mattresses, box springs, foundations, frames, pillows, protectors or any other accessories purchased.
Below are a list of occurrences that will void your warranty:
- Removing law labels.
- Stained / unsanitary mattress.
- Placing a new mattress on an old box spring.
- Placing a mattress on an improper support structure.
- Improper use of the mattress (jumping, playing, etc).
- Please keep your original invoice and warranty card together and store them in a safe place in case a warranty - - claim needs to be made. You must have the original invoice and warranty card to make a warranty claim.
All mattresses are approximate sizes and are listed below (W x L):
TWIN: 39” x 75” / TWIN XL: 39” x 80” / FULL: 54” x 75” / FULL XL: 54” x 80” / QUEEN: 60” x 80” / KING: 76” x 80” / CAL KING: 72” x 84”
Custom size mattresses are available. Please allow 6 - 8 weeks for custom orders to be processed and manufactured. Custom size mattresses can vary + or - up to 1 1/2 inches on either side. Custom size mattresses cannot be exchanged or returned.
WISCONSIN MATTRESS RESERVES THE RIGHT TO REFUSE SERVICE FOR ANY REASON IT FEELS NECESSARY
Wisconsin Mattress has transitioned to being available on an immediate appointment basis during our normal business hours. We as the owners reside less than 5 minutes away and can be to our store to service your mattress needs right away! We're also available by phone 24/7 to answer any questions you may have. This means we may not physically be at our store upon arrival without prior notice. This allows us to keep prices down and provide the LOWEST pricing structure to you. Again, we are less than 5 minutes away and ready to serve your mattress needs 7 days a week.
Shop local with an honest company!
At Wisconsin Mattress, we strive to make your mattress shopping experience as pleasant as possible. Our prices are No-Haggle, so rest assured knowing the price you pay is the same for everyone. Choosing the right mattress is important in getting a good night's rest and our approach to helping you find that mattress makes it simple.